Shipping Policy

South Africa

We offer complimentary shipping to major city centres within South Africa.

Orders are typically dispatched within 1–3 business days.
Orders are usually delivered within 2–6 business days.
Once your order has been dispatched, you will receive a tracking number via email.
If you require your order urgently, please contact us before placing your order and we will do our best to assist.
One complimentary size exchange is available on South African orders, subject to our Returns Policy.

International Shipping

Merwe Mode ships worldwide through trusted international courier partners.

International shipping rates are calculated at checkout.
Duties and taxes are included at checkout where applicable, meaning there should be no unexpected customs charges upon delivery.
Transit time is typically 6–14 business days, depending on your destination and local customs clearance.
Once your order has been dispatched, you will receive a tracking number via email.
Customers are responsible for ensuring that all shipping information provided is accurate.

Please note that international orders are currently considered final sale and are not eligible for returns or exchanges unless the item arrives faulty.

Store Collection

Complimentary collection is available from our Cape Town store.

Merwe Mode
101 Harrington Street
Cape Town
South Africa

Please wait for your collection confirmation email before visiting the store.

Orders are generally ready for collection within 1–3 business days.